Frequently Asked Questions
What countries do you ship to?
Currently we only ship to the United States, Canada, the UK, and Australia. Skincare items cannot be shipped to the UK and Australia. However cosmetics can be! We are looking to expand and add more countries to the list in the future!
IMPORTANT: All customers are responsible for paying any additional customs and VAT fees/taxes.
Are your products vegan/cruelty free?
Yes, all of our products are 100% vegan and cruelty free.
We carefully select suppliers who share our values of sustainability, fair trade, and respect for the natural environment. Our goal is to provide you with high-quality products that support both your skincare/cosmetic desires and the well-being of our planet and all of it's creatures!
Is Crypt Cosmetics eco-friendly?
Absolutely! We are committed to helping save the environment in every way possible. Our body/hair oils are made with sustainably sourced and fair trade ingredients. The bubble mailers we use are compostable, and the packing peanuts we use are biodegradable. With each order, we also plant 1 tree and remove the equivalent of 2 plastic bottles from our oceans courtesy of TheGoodAPI (Sprout).
What is your processing time?
After you place your order, please allow 3-5 business days for it to ship as products are made to order. However, we will try to get them out as soon as possible!
Can I cancel or edit my order?
Yes, as long as your order has not shipped already. You must contact us within 24 hours of your order being placed to request a cancellation or an edit.